computer support course
Elevate your IT support career through this practical Computer Support Fundamentals course. Develop strong troubleshooting for email, Outlook, networks, file permissions, and system performance, while honing clear communication for effective user assistance. Ideal for building confidence in real-world helpdesk scenarios with structured methods and escalation know-how.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills to confidently resolve user IT problems. Master effective communication, ticket logging, and guiding non-tech users step-by-step. Build expertise in troubleshooting email, Outlook, Windows, macOS, file sharing, permissions, networking, VPN, and remote access to fix issues quickly and escalate smartly when needed.
Elevify advantages
Develop skills
- Pro end-user support: manage tickets with empathy, right tone, and quick clear instructions.
- Rapid email and Outlook solutions: fix Outbox problems, profiles, and sync failures efficiently.
- Optimise Windows and macOS: apply safe checks to boost speed and performance reliably.
- Core network skills: handle Wi-Fi, VPN, DNS, and latency for remote worker connectivity.
- Methodical troubleshooting: leverage logs, checklists, and timely escalation protocols.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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