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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.

Elevify advantages

Develop skills

  • Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
  • Develop playbooks for password resets and VPN access that deliver quick, trackable, error-free fixes.
  • Design intelligent automated ticket systems covering intake, sorting, assignment, and completion.
  • Create reliable scripts and templates to eliminate repetitive tasks safely and effectively.
  • Monitor essential IT support metrics with dashboards tracking response times, resolutions, volume, and user feedback.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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