Aided Course
Aided Course equips IT professionals with strategies to automate support workflows, slash ticket numbers, and accelerate fixes using practical playbooks, custom scripts, AI recommendations, and performance metrics. It transforms routine problems like password resets and VPN troubles into smooth, data-backed processes that enhance efficiency and satisfaction across the team.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN access that deliver quick, trackable, error-free fixes.
- Design intelligent automated ticket systems covering intake, sorting, assignment, and completion.
- Create reliable scripts and templates to eliminate repetitive tasks safely and effectively.
- Monitor essential IT support metrics with dashboards tracking response times, resolutions, volume, and user feedback.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course