Aided Course
Aided Course equips IT professionals with strategies to automate support workflows, slash ticket numbers, and accelerate fixes using practical playbooks, custom scripts, AI recommendations, and performance metrics. It transforms routine problems like password resets and VPN troubles into smooth, data-backed processes that enhance efficiency and satisfaction across the team.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN access that deliver quick, trackable, error-free fixes.
- Design intelligent automated ticket systems covering intake, sorting, assignment, and completion.
- Create reliable scripts and templates to eliminate repetitive tasks safely and effectively.
- Monitor essential IT support metrics with dashboards tracking response times, resolutions, volume, and user feedback.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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