Support Training
Support Training equips social workers and helpers with essential skills for delivering trauma-informed chat support, de-escalating crises online, maintaining ethical standards and privacy, making effective referrals to resources like crisis lines, housing, and mental health services, and safeguarding personal wellbeing through self-care and resilience practices, all while crafting clear and compassionate responses under pressure.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical tools for managing sensitive online chats confidently. Participants learn trauma-informed communication, crisis de-escalation techniques, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, referrals, follow-up procedures, and self-care strategies including supervision and continuous professional growth in a concise, effective format.
Elevify advantages
Develop skills
- Trauma-informed chat support: communicate clearly, empathetically, and safely.
- Online crisis de-escalation: soothe strong emotions and recognise escalation points.
- Ethical online assistance: safeguard privacy, clarify boundaries, and record interactions.
- Quick referral expertise: connect users to crisis, housing, and mental health aid.
- Helper resilience: tackle secondary trauma using effective self-care methods.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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