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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for managing sensitive online chats confidently. Participants learn trauma-informed communication, crisis de-escalation techniques, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, referrals, follow-up procedures, and self-care strategies including supervision and continuous professional growth in a concise, effective format.

Elevify advantages

Develop skills

  • Trauma-informed chat support: communicate clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe strong emotions and recognise escalation points.
  • Ethical online assistance: safeguard privacy, clarify boundaries, and record interactions.
  • Quick referral expertise: connect users to crisis, housing, and mental health aid.
  • Helper resilience: tackle secondary trauma using effective self-care methods.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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