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Support Training

Support Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools for managing sensitive online chats confidently. Participants learn trauma-informed communication, crisis de-escalation techniques, and how to deliver clear, compassionate messages within time and length constraints. It covers ethical boundaries, privacy protection, referrals, follow-up procedures, and self-care strategies including supervision and continuous professional growth in a concise, effective format.

Elevify advantages

Develop skills

  • Trauma-informed chat support: communicate clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe strong emotions and recognise escalation points.
  • Ethical online assistance: safeguard privacy, clarify boundaries, and record interactions.
  • Quick referral expertise: connect users to crisis, housing, and mental health aid.
  • Helper resilience: tackle secondary trauma using effective self-care methods.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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