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Specialist in Virtual Reference Services Course
Make yourself a better Library worker with our Expert Training for Virtual Library Help Services. This full course will teach you how to know what library users need, make your service better, and use modern tools like chat and video calls. You'll learn how to make the service easy to use for everyone, making sure it's quick and available, and you'll learn about what's new in this area. You'll become good at planning how to put these things into practice and how to get the community involved. Join us and change how you do virtual library help today!
- Get good at looking at library user information to make the online help service better.
- Do good surveys and interviews to understand what library users want.
- Use ways to improve the service to get more people involved.
- Use modern tools to talk to people online easily.
- Create online experiences that are easy to use for everyone and quick to respond.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Make yourself a better Library worker with our Expert Training for Virtual Library Help Services. This full course will teach you how to know what library users need, make your service better, and use modern tools like chat and video calls. You'll learn how to make the service easy to use for everyone, making sure it's quick and available, and you'll learn about what's new in this area. You'll become good at planning how to put these things into practice and how to get the community involved. Join us and change how you do virtual library help today!
Elevify advantages
Develop skills
- Get good at looking at library user information to make the online help service better.
- Do good surveys and interviews to understand what library users want.
- Use ways to improve the service to get more people involved.
- Use modern tools to talk to people online easily.
- Create online experiences that are easy to use for everyone and quick to respond.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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