Telephone Switchboard Training
Gain essential skills for telephone switchboard operations in secretariat positions. Learn to handle multi-line PBX systems effectively, route calls precisely under pressure, apply professional scripts for greetings and holds, manage sensitive and confidential discussions, recover from errors swiftly, log incidents accurately, and provide calm, reliable service consistently to uphold excellent standards.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides hands-on training for operating modern PBX and multi-line telephone switchboards confidently. Participants will master greeting protocols, managing hold times, de-escalating difficult callers, efficient call routing, error handling, call logging, confidentiality practices, voicemail management, and call forwarding to ensure professional, accurate, and high-quality service in every interaction.
Elevify advantages
Develop skills
- Professional call control: Manage multi-line PBX traffic calmly and precisely.
- De-escalation techniques: Calm upset callers and convey difficult news respectfully.
- Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
- Error recovery skills: Quickly resolve misrouted or dropped calls and log details clearly.
- Confidential call handling: Protect privacy in HR, legal, and executive communications.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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