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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides hands-on training for operating modern PBX and multi-line telephone switchboards confidently. Participants will master greeting protocols, managing hold times, de-escalating difficult callers, efficient call routing, error handling, call logging, confidentiality practices, voicemail management, and call forwarding to ensure professional, accurate, and high-quality service in every interaction.

Elevify advantages

Develop skills

  • Professional call control: Manage multi-line PBX traffic calmly and precisely.
  • De-escalation techniques: Calm upset callers and convey difficult news respectfully.
  • Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
  • Error recovery skills: Quickly resolve misrouted or dropped calls and log details clearly.
  • Confidential call handling: Protect privacy in HR, legal, and executive communications.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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