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Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, documentation, and performance metrics to enhance service quality and reliability.

Elevify advantages

Develop skills

  • Professional call handling with expert greetings, tone control, and swift transfers.
  • Priority routing using standard procedures for quick triage, escalation, or messaging.
  • Effective multi-line operations managing queues, holds, and callbacks calmly.
  • Fluent use of telephony systems like PBX, VoIP, IVR, and analytics tools.
  • Ongoing performance enhancement tracking metrics such as ASA, AHT, and quality scores.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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