Receptionist & Concierge Course
This Receptionist and Concierge Training equips learners with core front-desk competencies including clear communication, visitor verification and access management, secure package handling with proper logging and chain-of-custody, efficient time management through task prioritization and multitasking, and basic incident response for suspicious items. It fosters professionalism, composure, and meticulous recordkeeping vital for secretariat and front-office roles, ensuring safe and efficient operations every day.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Training develops essential front-desk skills in communication, visitor registration, access control, safety protocols, and professional conduct. Participants learn effective greeting techniques, de-escalation methods, multitasking approaches, time management strategies, package handling procedures, logging systems for digital and paper records, chain-of-custody processes, and responses to suspicious items to ensure security of people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate issues, and direct them efficiently.
- Control visitor access effectively: check identifications, distribute badges, and enforce security protocols.
- Handle packages securely: log entries, store items properly, and maintain chain-of-custody records.
- Manage reception time wisely: prioritise tasks, multitask effectively, and remain calm under pressure.
- Respond to incidents capably: identify suspicious items, take safe actions, and document thoroughly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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