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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk skills through practical training in reception and switchboard operations. Master desk organisation, phone etiquette, visitor procedures, and scripts for routine and challenging scenarios. Build expertise in security, confidentiality, and stress management to deliver calm, professional service during peak periods.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for quick reception and switchboard operations.
  • Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
  • Control visitors and lobby by registering guests, managing waits, and handling VIP access.
  • Master difficult interactions using proven scripts to calm upset callers and visitors.
  • Apply security and confidentiality protocols including access control and privacy logging.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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