Reception Agent Training
Gain essential Reception Agent skills for front desk positions: expertly manage check-ins, property management systems, payments, guest needs, and disputes with assurance. Master communication scripts, guest prioritisation techniques, and service recovery methods to provide consistently smooth and professional front desk service throughout every guest interaction.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage property management system tasks, and follow payment guidelines confidently. You'll learn to prioritise guests in peak times, deal with room upgrades, overbookings, and unique requests, while using effective communication scripts, explaining policies, and resolving disputes to ensure every guest's arrival, stay, and departure is seamless, professional, and efficiently managed.
Elevify advantages
Develop skills
- Master rapid check-ins: optimise PMS processes and room allocations effortlessly.
- Excel in front desk management: prioritise guests, handle multiple tasks, and manage high-traffic periods.
- Ensure secure transactions and verification: enforce hotel policies for payments and identification.
- Handle diverse guest situations: address walk-ins, upgrades, late departures, and family bookings.
- Deploy conflict resolution strategies: calm tensions, provide fixes, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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