Physical and Telephone Reception Training
This course equips you with essential skills for front-desk and phone reception in secretariat roles. Gain confidence in professional greetings, call handling, confidentiality protocols, de-escalation strategies, and multitasking to manage visitors, calls, and information professionally and efficiently. Ideal for creating a calm, organized reception environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Build strong front-desk skills for in-person and phone interactions. Master greetings, check-ins, visitor management, call scripts, voicemail handling, and logging. Enhance confidentiality, privacy, security, de-escalation, time management, and multitasking for professional reception performance.
Elevify advantages
Develop skills
- Master front desk greetings to quickly turn walk-ins into appointments.
- Develop professional phone etiquette for handling all types of calls smoothly.
- Build confidential reception skills to safeguard client data and documents.
- Learn de-escalation techniques to calm upset visitors and manage waits.
- Perfect documentation by logging visitors, calls, and messages clearly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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