Key Account Manager Training
Gain mastery in managing key accounts for retail customers. Identify risks, map out stakeholders, create compelling value propositions backed by ROI, and build 12-month plans to secure renewals and achieve over 20% growth in your sales portfolio. The course equips you with practical tools to diagnose issues swiftly, engage decision-makers effectively, and link customer metrics like NPS and CSAT to real sales gains.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training offers a hands-on, step-by-step method to safeguard renewals and boost growth in challenging retail customer experience settings. You will learn to identify account risks and opportunities, chart key stakeholders, craft focused engagement strategies, develop value propositions supported by ROI, and formulate a 12-month plan featuring defined KPIs, timelines, and steps to fortify relationships and achieve lasting growth.
Elevify advantages
Develop skills
- Spot account risks like churn and upsell gaps while setting precise renewal KPIs quickly.
- Map stakeholders and deliver custom value narratives to retail decision-makers.
- Connect retail CX metrics such as NPS, CSAT, and CLTV to actionable sales opportunities.
- Design value propositions with solid ROI to secure high-level strategic meetings.
- Create detailed 12-month plans with scheduled actions for renewals and 20% growth targets.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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