Key Account Manager Training
Gain mastery in managing key accounts for retail customers. Identify risks, map out stakeholders, create compelling value propositions backed by ROI, and build 12-month plans to secure renewals and achieve over 20% growth in your sales portfolio. The course equips you with practical tools to diagnose issues swiftly, engage decision-makers effectively, and link customer metrics like NPS and CSAT to real sales gains.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training offers a hands-on, step-by-step method to safeguard renewals and boost growth in challenging retail customer experience settings. You will learn to identify account risks and opportunities, chart key stakeholders, craft focused engagement strategies, develop value propositions supported by ROI, and formulate a 12-month plan featuring defined KPIs, timelines, and steps to fortify relationships and achieve lasting growth.
Elevify advantages
Develop skills
- Spot account risks like churn and upsell gaps while setting precise renewal KPIs quickly.
- Map stakeholders and deliver custom value narratives to retail decision-makers.
- Connect retail CX metrics such as NPS, CSAT, and CLTV to actionable sales opportunities.
- Design value propositions with solid ROI to secure high-level strategic meetings.
- Create detailed 12-month plans with scheduled actions for renewals and 20% growth targets.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course