from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. You will learn to analyse usage, support data, and financial indicators, create 12-month account plans, identify stakeholders, and craft targeted communications. Gain expertise in preventing churn, expansion strategies, negotiation techniques, and risk dashboards to confidently drive renewals, upsells, and sustained customer value.
Elevify advantages
Develop skills
- SaaS account diagnostics: interpret usage, support, and revenue data to identify risks swiftly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customised value propositions.
- Expansion playbooks: develop cross-sell and upsell strategies to rapidly increase ARR.
- Risk mitigation systems: create alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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