Mystery Shopper Training Course
This course teaches retail mystery shopping skills, including planning visits with clear objectives, designing checklists and rating scales, performing discreet observations, writing objective reports, and delivering practical recommendations to enhance store standards, service quality, and sales performance. Perfect for retail professionals seeking data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills in setting visit objectives, designing scenarios and timing for accurate assessments, building checklists and scales, making discreet observations, taking objective notes, and producing reports with recommendations that boost service and sales.
Elevify advantages
Develop skills
- Design clear visit objectives suited for retail environments.
- Create effective checklists and rating scales for store evaluations.
- Conduct discreet and accurate in-store observations.
- Write objective reports from observation notes.
- Provide actionable recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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