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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential skills for flower shop reception duties, covering customer inquiries, precise order processing, pricing knowledge, product details, upselling techniques, delivery coordination, and policies on payments, refunds, plus complaints handling. Employ practical scripts, templates, and checklists to enhance interactions, minimise mistakes, and foster repeat business.

Elevify advantages

Develop skills

  • Master florist product pricing with quick budget quotes and effective upsells.
  • Handle delivery scheduling for urgent orders, routes, and timely customer notifications.
  • Expertly explain retail policies on refunds, payments, and privacy confidently.
  • Excel in professional customer interactions, managing calls, complaints, and empathetic sales.
  • Implement order accuracy using checklists, scripts, and records to avoid mistakes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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