Flower Shop Reception and Customer Service Course
Gain mastery in flower shop front desk operations and customer service. Confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Utilise scripts, checklists, and tools to increase sales, cut down errors, and ensure customer satisfaction in a bustling retail environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for flower shop reception duties, covering customer inquiries, precise order processing, pricing knowledge, product details, upselling techniques, delivery coordination, and policies on payments, refunds, plus complaints handling. Employ practical scripts, templates, and checklists to enhance interactions, minimise mistakes, and foster repeat business.
Elevify advantages
Develop skills
- Master florist product pricing with quick budget quotes and effective upsells.
- Handle delivery scheduling for urgent orders, routes, and timely customer notifications.
- Expertly explain retail policies on refunds, payments, and privacy confidently.
- Excel in professional customer interactions, managing calls, complaints, and empathetic sales.
- Implement order accuracy using checklists, scripts, and records to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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