Management System Course
This course equips participants with essential skills for designing and managing IT service management systems, focusing on incident handling, change management, identity access, configuration databases, and implementation strategies to enhance operational efficiency, security, and compliance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Management System Course provides practical skills to design and manage efficient service processes. Learn IT service management basics, CMDB and asset structures, incident handling, and change workflows with CAB and approvals. Master IAM, access lifecycle, risk management, integrations, rollout planning, and governance to improve reliability, security, compliance, and daily operations quickly.
Elevify advantages
Develop skills
- Incident Management: run end-to-end IT incidents with SLAs and clear triage.
- IAM & Access Control: design RBAC/ABAC, least privilege, and user lifecycle.
- Change Management: build CAB workflows, approvals, and safe release practices.
- CMDB & Assets: model CIs, sync tools, and keep configuration data trustworthy.
- Implementation Blueprint: plan rollout, integrations, and risk mitigation fast.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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