After-Sales Training
Gain expertise in handling returns and complaints using effective after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations teams, this course reduces handling times, increases first-contact resolution rates, and elevates customer satisfaction at every interaction point, ensuring smoother service delivery and team performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential tools to manage returns and complaints efficiently, accurately, and confidently. You'll master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop superior communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring vital metrics to enhance response times, first-contact resolutions, and overall customer satisfaction levels.
Elevify advantages
Develop skills
- Master returns processes: handle full intake, checks, and fixes seamlessly.
- Apply de-escalation methods: soothe upset customers quickly using tested scripts and calm delivery.
- Navigate policies and timelines confidently: use rules, exceptions, and approvals effectively.
- Develop QA and coaching abilities: conduct checks, reviews, and improvement feedback.
- Track key metrics: monitor resolution rates, satisfaction scores, and times to boost results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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