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supervision training

supervision training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips supervisors with hands-on strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills in confident coaching, providing constructive feedback, avoiding team burnout, and conducting productive one-on-one meetings. Additionally, learn straightforward techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained enhancements.

Elevify advantages

Develop skills

  • Coaching and feedback skills: conduct powerful performance discussions within weeks.
  • KPI and goal setting: transform business needs into precise, measurable objectives.
  • Metrics analysis proficiency: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent support challenges.
  • Supervision routines: create efficient monthly check-ins, standups, and follow-up processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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