proximity management training
Proximity Management Training equips retail managers with practical skills for on-the-floor leadership, enhancing customer experiences through active engagement, complaint recovery, and suggestive selling. It covers building local partnerships to drive traffic, tracking key performance indicators, conducting daily team huddles, real-time coaching, and implementing a structured 4-week action plan to deliver quick, measurable improvements in sales, customer loyalty, and team performance in fast-paced retail settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches retail managers to stay close to customers, increase sales, and support teams in busy stores. Key topics include active listening, handling complaints swiftly, suggestive selling techniques, fashion engagement scripts, forming local partnerships, monitoring basic KPIs, leading daily huddles, floor coaching, and following a 4-week action plan for rapid results.
Elevify advantages
Develop skills
- Diagnose retail performance by spotting stress points, reading KPIs, and acting swiftly.
- Build local partnerships to increase foot traffic using simple proven tactics.
- Elevate customer experience by mapping journeys, recovering issues, and increasing basket size.
- Lead on the floor by running huddles, coaching in real time, and keeping teams engaged.
- Coach and support staff to speed up onboarding, resolve conflicts, and refocus efforts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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