group management training
4.7/5
Gain expertise in group management using practical tools for designing teams, managing change, resolving conflicts, and enhancing cross-selling. Align stakeholders, define roles clearly, refine communication, and achieve measurable results in hybrid teams focused on customers. This course delivers actionable strategies to elevate performance across diverse groups.

4.7 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Group Management Training equips you with hands-on tools to define clear roles, foster strong cross-functional teamwork, and lead changes confidently. Master stakeholder engagement, hybrid communication strategies, conflict resolution, and key metrics such as NPS, CSAT, and SLAs for better decisions. Conclude with a 60–90 day action plan to boost teamwork, cross-selling success, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter models, and stakeholder strategies in actual teams.
- Team design skills: create defined roles, RACI matrices, SLAs, and shared dashboards efficiently.
- Hybrid communication: conduct effective asynchronous updates and inclusive meetings.
- Conflict resolution: address inter-team disputes using proven structured methods.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue while minimising churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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