customer success manager training
This Customer Success Manager Training provides managers with hands-on tools to cut churn, create 90-day success plans, conduct strategic meetings, monitor account health metrics, and handle renewal risks, thereby enhancing retention, expansion, and enduring customer value in high-value accounts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training equips you with practical strategies to boost retention, growth, and loyalty in key accounts. Master crafting targeted outreach, running impactful meetings, creating compelling renewal messages, spotting account risks, evaluating health indicators, identifying stakeholders, setting clear KPIs, and developing a 90-day success plan that syncs communication, usage, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that prompt responses.
- Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: detect churn indicators early and launch targeted mitigation steps.
- 90-day retention planning: develop straightforward timelines, responsibilities, and team actions.
- Stakeholder mapping: assess revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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