Business Process Mapping Course
Master every stage of business process mapping, from discovery and documentation to analysis and redesign. This course gives you the practical skills to visualise how work actually gets done, find what is slowing it down, and build a clear plan to fix it. Whether you are improving operations, supporting compliance, or driving change, you will leave with tools you can use immediately.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
You will start by building a solid understanding of what business processes are and why mapping them matters. From there, you will learn how to gather accurate process information through interviews, observation, and document review. You will develop hands-on skills in three core notations: flowcharts, swimlane diagrams, and BPMN. The course then moves into process analysis, teaching you how to measure performance, identify root causes, and classify steps by value. You will apply redesign techniques to create future-state maps and prioritise improvements with impact analysis. Finally, you will learn how to manage process documentation over time and communicate your maps effectively to any audience.
Elevify advantages
Develop skills
- Process Discovery: Collect, validate, and organise process data from interviews and observation.
- Notation Mastery: Build accurate flowcharts, swimlane diagrams, and BPMN models from scratch.
- Performance Analysis: Identify bottlenecks, measure cycle time, and quantify non-value-added steps.
- Process Redesign: Create future-state maps and phased implementation roadmaps for real improvement.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André FelipePrompt Engineering Student
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