Tertiary Sector Training
Gain mastery in service strategy, operations, and people management within the tertiary sector. The course teaches how to create efficient processes, harness data and automation technologies, mitigate risks effectively, and develop high-performing teams that provide tangible value to clients and stakeholders. Participants will acquire hands-on skills for real-world application in service-oriented businesses.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, followed by process design, capacity planning, and standard operating procedures for reliable delivery. Additionally, you will foster a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, artificial intelligence, and risk management to execute a targeted 6-12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations by creating blueprints for efficient and consistent service journeys.
- Analyze service quality using KPIs, dashboards, and data to achieve rapid improvements.
- Implement tech-enabled services with CRM, AI, and automation to elevate client experiences.
- Manage workforce and culture through hiring, training, and engagement for superior service performance.
- Plan risk management and rollouts using pilots, roadmaps, and governance to ensure smooth changes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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