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Designing Innovative Services Course

Designing Innovative Services Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical tools to enhance complex health insurance services end-to-end: research user needs fast, set objectives, map journeys, blueprint services to align teams, design reliable digital experiences, define touchpoints, establish KPIs, and produce actionable deliverables for immediate organizational use.

Elevify advantages

Develop skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
  • Intangible service design: craft clear, human digital flows for complex benefits.
  • Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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