Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training programs, and measure key performance indicators. This ensures teams warmly accept new systems, overcome reluctance, and achieve tangible business outcomes with lasting impact.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers a hands-on, step-by-step guide to boosting CRM use from start to sustained success. You'll learn to assess stakeholders, create focused learning paths, and use tested change strategies. Develop strong onboarding schedules, conduct captivating training sessions, handle disputes, and monitor KPIs via straightforward dashboards, evaluations, and feedback systems that ensure users stay engaged, assisted, and in sync with company objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify barriers and promote swift, enduring user engagement.
- Stakeholder training design: align roles with efficient, customised learning plans.
- Onboarding program setup: structure 6-week launches featuring defined goals and activities.
- Data-driven monitoring: measure CRM activity, KPIs, and assistance data for strong returns.
- Communication and conflict skills: unite leaders, address objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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