Soft Skills Training
Soft Skills Training for HR professionals delivers hands-on tools to address conflicts, conduct mediations, restore trust, and safeguard team dynamics. Utilising ready-to-use scripts, templates, and research-backed techniques, you'll gain the confidence to apply them directly in everyday workplace scenarios, promoting healthier interactions and reducing risks effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to manage workplace conflicts confidently. You will master designing productive one-on-one discussions, leading collaborative resolution sessions, and employing reliable mediation approaches. Develop key abilities like active listening, empathy, and fostering psychological safety, supported by checklists, templates, and proven methods to rebuild trust, ensure confidentiality, and achieve sustainable, trackable results.
Elevify advantages
Develop skills
- Conflict coaching: Conduct targeted one-on-one sessions with effective questioning techniques.
- Mediation skills: Lead group resolution meetings achieving balanced and fair results.
- Trust repair: Create quick, actionable plans to rebuild team confidence swiftly.
- Psychological safety: Use active listening and empathy to de-escalate high-tension moments.
- HR documentation: Employ checklists, records, and templates to minimise legal exposures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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