Process Communication Model (PCM) Course
Gain mastery in the Process Communication Model (PCM) to enhance hiring decisions and speed up conflict resolution. Discover how to interpret personality types, recognise stress indicators, and adjust communication styles to foster robust teams and superior HR outcomes. This course delivers practical insights for immediate workplace impact, building stronger relationships and smarter people strategies across your organisation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Process Communication Model (PCM) Training equips you with hands-on techniques to identify six personality types, their key psychological needs, and distress signals, enabling swift behaviour analysis and tailored communication responses. Gain skills in profiling with PCM, crafting effective interviews, evaluating role suitability, and managing conflicts using practical scripts, ethical tools, and actionable follow-up plans for instant use.
Elevify advantages
Develop skills
- Decode PCM personality types by spotting needs, channels, and stress signals swiftly.
- Conduct PCM-guided interviews to uncover fit, stress, and role matches efficiently.
- Analyse and resolve conflicts using PCM to calm tensions and restore teamwork.
- Create hiring tools informed by PCM, including rubrics, guides, and checklists.
- Direct critical conversations by matching communication to individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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