Handling Workplace Conflicts Course
Gain mastery in resolving workplace disputes through practical HR techniques. The course covers analysing conflicts, conducting impartial discussions, facilitating productive mediations, mitigating legal and image risks, and crafting follow-up plans that rebuild confidence, strengthen teams, and enhance overall productivity. Ideal for leaders aiming to foster harmonious work environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to identify conflict origins, evaluate team dynamics, and manage legal and reputational risks. You will learn to gather case details, hold empathetic one-on-one sessions, facilitate structured group mediations, and develop action plans with follow-up measures and communication tactics to rebuild teamwork and safeguard business results.
Elevify advantages
Develop skills
- Diagnose conflicts effectively by pinpointing root causes and HR risks swiftly.
- Conduct impartial individual discussions with active listening and empathetic documentation.
- Facilitate targeted mediation sessions establishing rules, easing tensions, and achieving prompt resolutions.
- Develop comprehensive action plans featuring 4-week monitoring, performance metrics, and clear accountabilities.
- Utilise Nonviolent Communication and interest-focused bargaining for equitable, lawful dispute settlements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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