Conflict Management Course
This course equips HR professionals with essential skills to handle workplace conflicts effectively, from policy design to outcome tracking, ensuring compliance and safety.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Conflict Management Course provides practical tools to create clear procedures, prevent disputes, and manage sensitive cases with confidence. Learn to establish safe reporting channels, conduct structured interviews, lead fair mediations, and document every step properly. Enhance communication, minimise risk, promote psychological safety, and monitor outcomes using measurable, compliant processes that safeguard people and the organisation.
Elevify advantages
Develop skills
- Design conflict policies: create clear, compliant HR procedures quickly.
- Lead workplace mediation: guide difficult disputes to fair, written agreements.
- Run HR interviews: apply neutral questions, active listening, and de-escalation techniques.
- Investigate conflicts: gather evidence, evaluate bias, and ensure confidentiality.
- Track outcomes: establish HR KPIs, follow up on cases, and decrease repeat conflicts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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