Basic Conflict Resolution Skills Course
This Essential Workplace Conflict Resolution Training empowers HR staff to address office conflicts assuredly through actionable methods in dialogue, session planning, record-keeping, and facilitation, fostering a more harmonious and efficient work environment. Participants build core abilities to analyse disputes, de-escalate tensions, conduct mediations, and document resolutions professionally.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on strategies to manage common workplace disagreements effectively. Master techniques like targeted questioning, impartial wording, attentive listening, interpreting body language, and delivering constructive feedback without blame. Gain skills to plan productive sessions, establish team guidelines, record concerns accurately, monitor pacts, control personal responses, and lead organised discussions resulting in equitable, enduring outcomes.
Elevify advantages
Develop skills
- Spot conflict roots, trends, and build-ups swiftly in professional settings.
- Facilitate targeted one-on-one and group sessions for rapid resolutions.
- Employ calm phrasing, engaged hearing, and personal statements to reduce tensions.
- Structure HR discussions with plans, rules, and reviews to avoid future issues.
- Record events, deals, and promises clearly and professionally.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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