Relationship Manager Course
The Relationship Manager Course equips you with essential strategies to reduce customer churn, enhance loyalty, and scale your SaaS business through segmentation, journey mapping, onboarding, retention tracking, and win-back programs.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart journeys from 0 to 12 months, create onboarding and activation guides, and set up proactive outreach. Plus, develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates for immediate use.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-based groups focused on keeping customers.
- SaaS churn analysis: identify early warning signs and use targeted strategies to retain customers.
- Customer journey mapping: develop effective interaction scripts across various channels.
- Onboarding playbooks: build quick-value pathways that improve customer activation.
- Retention metrics tracking: follow NRR, churn rates, and health scores to inform actions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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