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Relationship Manager Course

Relationship Manager Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Relationship Manager Course provides practical tools to cut down customer loss, build loyalty, and grow your SaaS business. You'll learn to group customers, chart journeys from 0 to 12 months, create onboarding and activation guides, and set up proactive outreach. Plus, develop scripts for key interactions, track vital retention measures, manage feedback loops, and design programmes to win back customers and turn them into advocates for immediate use.

Elevify advantages

Develop skills

  • Customer segmentation design: quickly create data-based groups focused on keeping customers.
  • SaaS churn analysis: identify early warning signs and use targeted strategies to retain customers.
  • Customer journey mapping: develop effective interaction scripts across various channels.
  • Onboarding playbooks: build quick-value pathways that improve customer activation.
  • Retention metrics tracking: follow NRR, churn rates, and health scores to inform actions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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