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Front Office Management Course

Front Office Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides practical tools to manage a smooth, guest-focused front desk in a 4-star city hotel. You will learn about staffing and shift planning, quick check-in and checkout processes, digital and express options, and effective complaint resolution. Gain mastery over PMS features, internal communication, upselling techniques, and performance metrics to streamline operations, enhance guest satisfaction, and increase revenue efficiently.

Elevify advantages

Develop skills

  • Front desk operations mastery: run 4-star city hotel arrivals and departures smoothly.
  • Guest communication & upselling: boost revenue with polished, timely interactions.
  • Complaint handling & recovery: turn guest issues into loyalty in a structured way.
  • Shift, staffing & training tactics: schedule smart and coach agents on the job fast.
  • PMS, payments & reporting: use hotel systems and KPIs to cut errors and delays.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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