Log in
Choose your language

Front Office Course

4/5
Front Office Course
4.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences each shift.

Elevify advantages

Develop skills

  • Front desk expertise: manage a 4-star lobby smoothly, even during busy times.
  • PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
  • Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
  • Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
  • Professional demeanour: remain calm, reliable, and service-oriented under pressure.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course