Front Office Course
This course provides essential skills for managing a hotel front desk, focusing on operations, guest service, and revenue management in a 4-star environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical skills to manage a 4-star city hotel front desk confidently. You will learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Gain expertise in guest interactions, handling complaints, and service recovery, while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences each shift.
Elevify advantages
Develop skills
- Front desk expertise: manage a 4-star lobby smoothly, even during busy times.
- PMS and reservations management: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-protecting choices: deal with upgrades, comps, and walk-ins without impacting ADR.
- Guest recovery strategies: resolve complaints using scripts, empathy, and appropriate comps.
- Professional demeanour: remain calm, reliable, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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