Agile Problem-Solving Course
This course equips e-commerce professionals with agile techniques to solve fulfilment challenges, focusing on process mapping, KPI analysis, root cause identification, and rapid experimentation to boost operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Agile Problem-solving Course provides a practical toolkit to quickly enhance e-commerce fulfilment performance. You will learn to map end-to-end processes, identify problems from KPI changes, establish SMART goals, and conduct brief, data-informed experiments. Additionally, you will use root cause analysis, handle risks, coordinate with stakeholders, and involve frontline teams to confidently increase accuracy, speed, and on-time delivery.
Elevify advantages
Develop skills
- Agile experiments: design short, low-risk tests that rapidly improve operations.
- KPI-driven goals: turn fulfilment metrics into clear, SMART improvement targets fast.
- Root cause analysis: pinpoint warehouse issues using 5 Whys, Pareto, and data cuts.
- Process mapping: visualise end-to-end order flows and spot quick optimisation wins.
- Change leadership: run sprints, engage teams, and scale winning process changes quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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