PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for continuous improvement in customer support, covering problem identification, process mapping, intervention design, KPI establishment, pilot testing, outcome evaluation, and standardization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, evaluate outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.
Elevify advantages
Develop skills
- PDCA mastery: execute rapid, data-driven improvement cycles in support operations.
- Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI design: develop precise support metrics, dashboards, and benchmarked goals.
- Pilot execution: plan, initiate, and assess small tests prior to full implementation.
- Standardization skills: convert successes into SOPs, playbooks, and scalable procedures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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