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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step system to enhance customer support operations quickly. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, evaluate outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.

Elevify advantages

Develop skills

  • PDCA mastery: execute rapid, data-driven improvement cycles in support operations.
  • Root cause analysis: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI design: develop precise support metrics, dashboards, and benchmarked goals.
  • Pilot execution: plan, initiate, and assess small tests prior to full implementation.
  • Standardization skills: convert successes into SOPs, playbooks, and scalable procedures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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