Salon Protocol & Client Care Training
Gain expertise in salon protocols, front desk etiquette, and client consultations. Learn professional booking, scheduling, conflict resolution, and communication skills to deliver seamless, high-quality hairdressing services from initial contact to final styling, ensuring every client feels appreciated and satisfied.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Salon Protocol and Client Care Training equips you with practical skills to handle consultations, match services to client needs, and discuss pricing confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences.
Elevify advantages
Develop skills
- Expert client consultations: align hair goals with services quickly.
- Confident salon communication: ready scripts for calls, texts, and face-to-face.
- Master smooth scheduling: optimise bookings, waitlists, and stylist schedules.
- Professional front desk etiquette: greet, rebook, and retain all clients.
- Calm conflict resolution: handle complaints, no-shows, and refunds effortlessly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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