CX Design Course
This course equips participants with essential skills to design effective customer experiences for digital savings products, covering research, mapping, flows, and validation techniques.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The CX Design Course provides practical tools to create clear and effective customer experiences for digital savings products. You will learn quick research methods, persona overviews, and journey mapping for onboarding, support, and engagement. Develop solid value propositions, establish UX principles, design detailed flows and microcopy, and define metrics to validate, optimise, and confidently deliver improved experiences.
Elevify advantages
Develop skills
- CX personas & needs: transform goals and pains into sharp, design-ready user profiles.
- Problem framing: write clear value propositions that align user needs with business impact.
- Metrics & validation: define KPIs and conduct quick tests to demonstrate CX outcomes rapidly.
- Journey mapping: design end-to-end savings flows across app, email, and support.
- Interaction flows: create clear paths and microcopy for setting up and managing goals.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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