from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Retention Course teaches you how to map the full customer journey, segment users by behaviour, and design onboarding that drives quick activation. Learn to analyse churn drivers, build a 90-day retention roadmap, and launch lifecycle messaging across email, push, and in-app channels. You also get clear guidance on experiments, KPIs, and workflows so you can scale what works quickly and confidently.
Elevify advantages
Develop skills
- Customer journey design: map stages, emotions, and high-risk churn moments.
- Retention analytics: track cohorts, churn drivers, and core subscription KPIs.
- Lifecycle messaging: craft email, push, and in-app flows that boost renewals.
- Onboarding optimization: A/B test activation, nudges, and habit-forming UX.
- Retention roadmapping: build 90-day plans, allocate budget, and report impact.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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