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Customer Onboarding Course

Customer Onboarding Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Onboarding Course teaches you how to create a straightforward 30-day journey that gets customers started quickly and keeps them using the product over time. You will learn the basics of the customer lifecycle, roles involved, and key performance indicators, then design structured emails, kickoff calls, and in-app guides with checklists, templates, and playbooks. You will wrap up with practical ways to monitor key metrics, gather feedback, and keep improving every part of the onboarding process.

Elevify advantages

Develop skills

  • Design 30-day onboarding journeys: map out phases, channels, and handoffs quickly.
  • Build activation playbooks: cover first login, setup, tracking, and first campaign.
  • Create effective onboarding emails: welcome messages, re-engagement, and follow-ups.
  • Use in-app guides and checklists to encourage feature adoption and faster time-to-value.
  • Track onboarding KPIs and feedback to improve activation and retention.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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