Customer Onboarding Course
This course provides a comprehensive guide to designing and implementing effective customer onboarding processes, focusing on creating engaging 30-day journeys that drive product adoption and retention through emails, calls, in-app guides, and performance tracking.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Onboarding Course teaches you how to create a straightforward 30-day journey that gets customers started quickly and keeps them using the product over time. You will learn the basics of the customer lifecycle, roles involved, and key performance indicators, then design structured emails, kickoff calls, and in-app guides with checklists, templates, and playbooks. You will wrap up with practical ways to monitor key metrics, gather feedback, and keep improving every part of the onboarding process.
Elevify advantages
Develop skills
- Design 30-day onboarding journeys: map out phases, channels, and handoffs quickly.
- Build activation playbooks: cover first login, setup, tracking, and first campaign.
- Create effective onboarding emails: welcome messages, re-engagement, and follow-ups.
- Use in-app guides and checklists to encourage feature adoption and faster time-to-value.
- Track onboarding KPIs and feedback to improve activation and retention.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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