from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Delight Strategies Course teaches you how to map the subscription journey, identify high-impact moments, and create practical delight tactics for onboarding, support, renewal, escalation, and cancellation. You will learn to equip agents with effective scripts, establish clear KPIs, gather and respond to feedback, and develop a targeted implementation plan that enhances retention, reviews, and enduring customer loyalty.
Elevify advantages
Develop skills
- Map subscription journeys: quickly identify key delight moments.
- Design delight tactics: develop strategies for onboarding, support, renewal, and winback.
- Enable agents: create scripts, guidelines, and empathy training that can be scaled.
- Set CX KPIs: convert NPS, churn, and CSAT into specific, achievable short-term targets.
- Launch quick-win plans: focus on priorities, test, and implement cost-effective CX improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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