from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Customer Delight Strategies Course teaches you how to map the subscription journey, identify high-impact moments, and create practical delight tactics for onboarding, support, renewal, escalation, and cancellation. You will learn to equip agents with effective scripts, establish clear KPIs, gather and respond to feedback, and develop a targeted implementation plan that enhances retention, reviews, and enduring customer loyalty.
Elevify advantages
Develop skills
- Map subscription journeys: quickly identify key delight moments.
- Design delight tactics: develop strategies for onboarding, support, renewal, and winback.
- Enable agents: create scripts, guidelines, and empathy training that can be scaled.
- Set CX KPIs: convert NPS, churn, and CSAT into specific, achievable short-term targets.
- Launch quick-win plans: focus on priorities, test, and implement cost-effective CX improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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