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Customer Delight Strategies Course

Customer Delight Strategies Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Customer Delight Strategies Course teaches you how to map the subscription journey, identify high-impact moments, and create practical delight tactics for onboarding, support, renewal, escalation, and cancellation. You will learn to equip agents with effective scripts, establish clear KPIs, gather and respond to feedback, and develop a targeted implementation plan that enhances retention, reviews, and enduring customer loyalty.

Elevify advantages

Develop skills

  • Map subscription journeys: quickly identify key delight moments.
  • Design delight tactics: develop strategies for onboarding, support, renewal, and winback.
  • Enable agents: create scripts, guidelines, and empathy training that can be scaled.
  • Set CX KPIs: convert NPS, churn, and CSAT into specific, achievable short-term targets.
  • Launch quick-win plans: focus on priorities, test, and implement cost-effective CX improvements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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