CRM & Customer Experience Course
Master CRM and customer experience strategies for ecommerce success. Connect your store data, create automated customer journeys, deliver personalised interactions at scale, and measure vital KPIs such as retention rates, average order value, customer lifetime value, and conversion uplift to maximise revenue and loyalty in digital marketing.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to transform customer data into targeted goals, precise segments, and revenue-generating automated journeys. You will design flows for welcome, loyalty, VIP, win-back, and cart abandonment, use advanced personalisation techniques, manage clean data and integrations, and monitor key metrics like retention, CLTV, AOV, and conversions to ensure every campaign drives measurable results and growth.
Elevify advantages
Develop skills
- Build effective ecommerce CRM journeys: quickly launch win-back, VIP, and post-purchase flows.
- Create data-driven customer segments: precisely target new, at-risk, and high-value LTV customers.
- Set up CRM technology stack: integrate store data, clean information, and enable tracking swiftly.
- Deliver personalised customer experiences at scale: use dynamic content, recommendations, and optimal timing.
- Track CRM return on investment: monitor CLTV, retention, AOV, and performance uplift via dashboards.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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