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Service Design Course

Service Design Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Service Design Course provides practical tools to enhance complete retail experiences, from online buying to delivery, assembly, and support. Learn to map customer journeys, blueprint services, align partners, and optimise operations using clear metrics, experiments, and feedback loops. Develop confident recommendations, manage change, and create reliable, customer-focused retail services that deliver measurable outcomes.

Elevify advantages

Develop skills

  • Service journey mapping: design complete retail experiences that convert.
  • Service blueprinting: align frontstage, backstage, and partners in one view.
  • Rapid user research: run lean studies and turn insights into clear actions.
  • Metrics and experimentation: pick KPIs and test service changes with confidence.
  • Operations integration: connect systems, SLAs, and workflows for smooth delivery.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the Elevify course was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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