Internal and External Communication Course
Gain expertise in internal and external communication during critical situations. Master clear messaging, effective crisis responses, and stakeholder updates to safeguard trust, assist teams, and enhance your organisation's reputation in healthcare settings and other fields. This course equips you with practical tools for handling high-pressure scenarios with poise.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Internal and External Communication Course provides practical tools for managing high-stress healthcare software failures with clear confidence. You will learn to rapidly evaluate incidents, coordinate with leaders, and produce accurate updates for media, clients, and staff. Develop reusable templates, streamline approval processes, and foster enduring trust via open, reliable, and organised communication strategies.
Elevify advantages
Develop skills
- Crisis messaging: create quick, clear updates for media, clients, and regulators.
- Internal comms: develop calm, supportive emails, scripts, and manager briefings.
- Channel strategy: adjust tone and length for social media, email, and executive updates.
- Healthcare outage comms: explain incidents simply while respecting HIPAA and legal rules.
- Reputation recovery: prepare post-incident reports, apologies, and trust-building steps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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