Business Etiquette: Phone, Email, and Text Course
This course teaches essential business communication skills for phone, email, and text, focusing on professionalism, clarity, privacy, and compliance to build trust and efficiency in customer interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your professional image with this practical Business Manners: Phone, Email, and Text Course. Learn to write clear emails, short texts, and confident call scripts while safeguarding privacy and managing payment information securely. Master tone, structure, calming situations, and precise records so every interaction is efficient, compliant, and straightforward for customers to trust and follow.
Elevify advantages
Develop skills
- Professional tone mastery: adapt phone, email, and text for any business situation.
- Fast, clear email writing: sharp subjects, tight structure, privacy-safe details.
- Confident phone skills: verify identity, explain solutions, de-escalate calmly.
- Polished text etiquette: concise SMS replies, smart templates, no risky data.
- Compliance-ready records: document calls, emails, and texts with secure summaries.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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