Ground Staff Course
This course equips you with essential skills for efficient airport ground staff operations, focusing on passenger service, baggage management, and safety protocols to ensure smooth and professional airport experiences.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Ground Staff Course provides practical, step-by-step training to manage check-in, boarding, baggage, and passenger movement smoothly, even during busy times. Learn clear communication scripts, handling disruptions, assisting persons with reduced mobility, and safety and security procedures using real-world tools, checklists, and performance indicators so you can work faster, reduce errors, and deliver a reliable, professional airport experience.
Elevify advantages
Develop skills
- Airport ground operations: master core duties, teams, and compliance fast.
- Passenger processing: handle check-in, boarding, queues, and IDs under pressure.
- Baggage handling: resolve irregularities, track bags, and coordinate units.
- Disruption communication: deliver clear updates via PA, screens, and messages.
- Special assistance care: manage PRM support with safety, dignity, and accuracy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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