Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, support for passengers with reduced mobility, and gate operations through this Passenger Service Agent Training. Develop the assurance to manage quick turnarounds, tricky scenarios, and passenger issues in the demanding aviation sector today.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Passenger Service Agent Training equips you with hands-on skills for check-in, gate management, baggage handling, and overbooking situations. You'll master assisting passengers with reduced mobility, families, and unaccompanied minors, while prioritising safety, timeliness, and top service. Get practical scripts, workflows, and compliance knowledge in a compact course built for frontline aviation success.
Elevify advantages
Develop skills
- International check-in skills: speedy, precise, and fully compliant handling.
- Overbooking management: composed decisions for denied boarding, with scripts and fixes.
- Baggage handling proficiency: guidelines, labelling, and disruption resolution without hold-ups.
- PRM and family assistance: respectful, secure support amid tight schedules.
- Gate operations oversight: reassignments, plane swaps, and punctual boarding.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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