Airport Service Quality Course
Elevate passenger happiness and airport efficiency through the Airport Service Quality Training. Gain skills to outline passenger routes, revamp queues, establish ASQ measures, leverage data and tech solutions, and spearhead six-month enhancement initiatives that yield clear outcomes in service and operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on methods to chart passenger paths, cut down waiting lines, enhance hygiene, and smooth out check-in, security, and boarding at airports. Master creating ASQ metrics, developing dashboards, applying sensors and feedback tools, involving key partners, and executing a targeted six-month upgrade plan to lift satisfaction, dependability, and punctuality throughout the terminal.
Elevify advantages
Develop skills
- Design ASQ metrics: craft precise KPIs, goals, and airport standards.
- Chart passenger routes: identify bottlenecks from arrival to departure for fast fixes.
- Revamp airport operations: streamline lines, staff levels, and priority lanes.
- Implement ASQ technology: deploy sensors, polls, and data analysis for instant updates.
- Drive ASQ transformations: rally partners, monitor hazards, and maintain gains.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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