Airport Agent Training
Gain essential skills as an airport agent for busy routes like JFK-LAX, covering check-in, gate management, baggage handling, special passenger assistance, security protocols, and smooth resolution of delays or overbookings, all while ensuring safety, following rules, and safeguarding airline reputation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for check-in processes, verifying travel documents, understanding baggage policies, managing gate operations, and dealing with disruptions on major routes like JFK to LAX. You'll master TSA and DOT regulations, handle flight delays and overbookings, assist passengers with special needs, resolve disputes effectively, and make precise announcements to uphold safety standards, regulatory compliance, and your airline's good name.
Elevify advantages
Develop skills
- Master special assistance for passengers with reduced mobility, wheelchairs, and special service requests confidently.
- Excel in travel document checks by verifying IDs, enforcing TSA rules, and logging refusals accurately.
- Achieve top gate and boarding performance with manifests, clear announcements, and efficient processes.
- Handle irregular operations like delays, overbookings, and gate changes calmly and in line with regulations.
- Resolve baggage issues and fees swiftly by calculating costs, securing luggage, and calming disputes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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