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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Corporate Customer Service Course equips you with hands-on strategies to enhance customer satisfaction, streamline operations, and deliver superior results in demanding support settings. You will master creating impactful CSAT surveys, establishing robust SLAs and quality benchmarks, developing insightful dashboards, and implementing ongoing improvement processes. Build expertise in coaching teams, managing performance, and effective communication to elevate metrics, optimise workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS to drive performance gains.
  • Design effective CSAT surveys: craft concise, unbiased tools that truly reflect customer feedback.
  • Excel in coaching and QA: conduct targeted one-on-ones, leverage scorecards, and rapidly improve agent skills.
  • Build powerful dashboards: produce clear SLA and queue reports for swift, informed decision-making.
  • Implement change management: introduce new protocols using microlearning and gamification for smooth adoption.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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