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WFM Technician Course
Sharpen your skills for a better call centre job with our WFM Technician Course. E go teach you the important things about managing workers. You go learn how to check data well-well, how to use the levels people dey use for service and how to handle time. You go learn how to write good reports, make better schedules, and cut costs properly. Understand how call centres dey work, use technology, and make performance better with important numbers. This course, wey e be short and good, go give you practical ideas to make your work faster and help you succeed.
- Master data analysis: Learn how to check call volume and time taken on calls properly.
- Craft reports: Learn how to put workforce management information together and show it well.
- Optimize costs: Learn how to use ways to reduce cost and manage budget.
- Enhance scheduling: Learn how to make schedules that work well for busy and not too busy times.
- Boost efficiency: Reduce time wey people no dey do anything with schedules wey dey move.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Sharpen your skills for a better call centre job with our WFM Technician Course. E go teach you the important things about managing workers. You go learn how to check data well-well, how to use the levels people dey use for service and how to handle time. You go learn how to write good reports, make better schedules, and cut costs properly. Understand how call centres dey work, use technology, and make performance better with important numbers. This course, wey e be short and good, go give you practical ideas to make your work faster and help you succeed.
Elevify advantages
Develop skills
- Master data analysis: Learn how to check call volume and time taken on calls properly.
- Craft reports: Learn how to put workforce management information together and show it well.
- Optimize costs: Learn how to use ways to reduce cost and manage budget.
- Enhance scheduling: Learn how to make schedules that work well for busy and not too busy times.
- Boost efficiency: Reduce time wey people no dey do anything with schedules wey dey move.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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