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Speech Analytics Technician Course
Take your call centre career to the next level with our Speech Analytics Technician Training Course. You go learn how to prepare data well, clean am, and collect am so you fit turn raw call data into things wey go help the call centre. You go learn how to use the latest speech analytics tools to transcribe calls, check the feelings of callers (sentiment analysis), and find out the things wey dey happen plenty (trends). You go get skills in creating reports and explaining them well, so you fit give clear ideas and suggestions. You go help make the call centre work better with technology improvements and make the processes better. Join us now so you go become important person for the call centre industry.
- Learn how to clean data well: Remove things wey no dey important and handle data wey dey miss properly.
- Create reports wey get sense: Arrange clear reports and explain things wey people fit use do something.
- Check the things wey dey happen for call centre: Find out the times wey plenty people dey call and how e relate to how people dey feel about the call centre.
- Use speech analytics tools well: Transcribe audio and check how people dey feel when dem dey talk.
- Give ideas wey people fit use do something: Suggest training and how to make the processes better.

flexible workload of 4 to 360h
certificate recognized by the MEC
What will I learn?
Take your call centre career to the next level with our Speech Analytics Technician Training Course. You go learn how to prepare data well, clean am, and collect am so you fit turn raw call data into things wey go help the call centre. You go learn how to use the latest speech analytics tools to transcribe calls, check the feelings of callers (sentiment analysis), and find out the things wey dey happen plenty (trends). You go get skills in creating reports and explaining them well, so you fit give clear ideas and suggestions. You go help make the call centre work better with technology improvements and make the processes better. Join us now so you go become important person for the call centre industry.
Elevify advantages
Develop skills
- Learn how to clean data well: Remove things wey no dey important and handle data wey dey miss properly.
- Create reports wey get sense: Arrange clear reports and explain things wey people fit use do something.
- Check the things wey dey happen for call centre: Find out the times wey plenty people dey call and how e relate to how people dey feel about the call centre.
- Use speech analytics tools well: Transcribe audio and check how people dey feel when dem dey talk.
- Give ideas wey people fit use do something: Suggest training and how to make the processes better.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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